Posted in VxRail

VxRail: bmc: firmware test timeout. check platform service. How to check PTAgent status.

   20 August 2021

Before VxRail upgrade I run VxVerify tool and one of the errors was: bmc: firmware test timeout. check platform service.

You can read all about VxVerify tool in this article.

NOTE: If you do not fix this issue your upgrade will faile

Let’s fix it!

  1. SSH to the node showing error.
  2. Check if the PTAdmin account is active by running this command:
/opt/vxrail/tools/ipmitool user list 1

The output should look like this:

  1. If the account is not active then we need to correct it by executing:
/opt/dell/DellPTAgent/tools/ipmitool_static channel setaccess 1 16 callin=on ipmi=on link=on privilege=4
  1. Check if vxpsvc_ptagent_op account is present under system account list by executing:
esxcli system account list
  1. If vxpsvc_ptagent_op account is present under system account list then try to create test account “esxcli system account add -i test -p “VxR@il123!” -c “VxR@il123!“
    • If creation of test user is successfull, then you fixed the issue and you can run VxVerify script again
    • If you received an error message like below, you need to perform few more steps
A general system error occurred: passwd: Module is unknown
  1. Check PAM.d
root@ServerName: cd /etc/pam.d
[root@ServerName: /etc/pam.d] cat passwd
password requisite /lib/security//pam_passwdqc.so retry=3 min=disabled,disabled,disabled,7,7
password required /lib/security//pam_deny.so
password sufficient /lib/security//pam_unix.so use_authtok nullok shadow sha512 remember=5

[root@ServerName:/etc/pam.d] cat .#passwd
#%PAM-1.0
# Change only through host advanced option "Security.PasswordQualityControl".
password   requisite    /lib/security/$ISA/pam_passwdqc.so retry=3 min=disabled,disabled,disabled,7,7
password   sufficient   /lib/security/$ISA/pam_unix.so use_authtok nullok shadow sha512
password   required     /lib/security/$ISA/pam_deny.so
  1. Save original copy by executing command:
[root@ServerName:/etc/pam.d] cp passwd ee.passwd
  1. Copy default settings to current config:
[root@ServerName:/etc/pam.d] cp .#passwd passwd
  1. Remove the test which was created in step 4 by running:
esxcli system account remove -i test
NOTE: You may need to restart PTAgent, platform service, VXRM managment agents

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